Refund policy
Return & Refund Policy
1. Return Policy
Our return policy is valid for a period of fifteen (15) calendar days from the date of purchase. Upon the expiration of this period, no returns, refunds, or exchanges shall be granted.
To qualify for a return, the item(s) must remain unused, in their original condition, and in the original packaging as received.
All return requests must be initiated by contacting us at sales@braidbeauty.com The request must include the order number, purchaser’s full name, the specific product(s) intended for return, and the corresponding quantity.
Products must not be shipped back to the manufacturer under any circumstances.
Partial refunds may be granted at the sole discretion of Braid Beauty in the following circumstances:
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Return of only a portion of the products contained within an order.
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Shipping issues attributable to Braid Beauty’s error.
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Discounts not correctly applied to the eligible products.
2. Refunds
Upon receipt and inspection of the returned item(s), the customer will be notified via email regarding the approval or denial of the refund request.
If approved, the refund shall be processed within a commercially reasonable timeframe, and the credited amount will be applied to the customer’s original method of payment.
The following deductions shall apply to all approved refunds:
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A restocking fee of fifteen percent (15%) of the product value will be withheld.
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For returns initiated due to change of mind or buyer’s remorse, the outbound shipping cost shall be deducted from the refund. The standard deduction is approximately twenty dollars ($20.00) per box, subject to variation based on shipping carrier rates.